138klubPrivacy Policy

This page describes what we collect when you use 138klub and how we keep that data protected. We take your privacy seriously and handle your information according to applicable data-protection law.

When you register on 138klub, deposit funds, or engage with our sportsbook (Liga 1, Piala AFF, Premier League, badminton, MotoGP), live-dealer tables (Blackjack, Roulette, Baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or esports markets (Mobile Legends, Free Fire, PUBG Mobile), we collect certain personal and transactional data. We use this data only for account management, fraud prevention, regulatory compliance, and customer support.

We do not sell your data to third parties for marketing. We do not share your information with unrelated companies. Our privacy practices are transparent, and you have rights to access, correct, or request deletion of your data subject to legal obligations.

What Data We Collect on 138klub

We collect the following information when you use 138klub:

• Account information: email address, password, full name, date of birth, phone number, residential address, and government-issued ID number (for Know Your Customer verification)
• Payment information: payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account number), deposit and withdrawal history, and transaction amounts
• Gaming activity: game history, bet amounts, outcomes, account balance, and tournament participation
• Device and access information: IP address, browser type, device type, operating system, and login timestamps
• Communication: emails, live-chat transcripts, and support-ticket records

We collect this data directly from you during registration and account use. We also collect some data automatically through cookies and server logs (see the Cookies section below).

How We Use Your Data on 138klub

We use your data for the following purposes:

• Account management: creating and maintaining your 138klub account, processing deposits and withdrawals, and managing your balance
• Verification and compliance: verifying your identity (KYC), confirming your address, and complying with anti-money-laundering and fraud-prevention regulations
• Fraud prevention: detecting unusual account activity, preventing duplicate accounts, and protecting against unauthorized access
• Customer support: responding to your inquiries, resolving disputes, and providing technical assistance
• Game administration: recording game outcomes, managing tournaments, and settling bets according to published rules
• Legal compliance: responding to legal requests, law-enforcement inquiries, and regulatory audits

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your information with unrelated companies for their own business purposes.

Third-Party Processors & Data Sharing

We use third-party service providers to operate 138klub. These processors handle specific functions under our instruction and are bound by confidentiality agreements:

• Payment processors: companies that process deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
• Cloud hosting providers: companies that host our servers and store our databases
• Customer support platforms: third-party live-chat and email systems
• Compliance and fraud-prevention vendors: services that help us detect fraud and comply with regulations

These processors may be located outside Indonesia. By using 138klub, you consent to your data being transferred to and processed in jurisdictions outside your own. We ensure that all processors maintain adequate data-protection standards.

Your Rights on 138klub

You have the following rights regarding your data:

• Right to access: You may request a copy of all personal data we hold about you
• Right to correction: You may request that we correct inaccurate or incomplete data
• Right to deletion: You may request deletion of your data, subject to legal and regulatory obligations (we may retain certain data for compliance purposes)
• Right to data portability: You may request your data in a portable format

To exercise any of these rights, contact our support team via live chat or email with your request. We will respond within our standard service window (typically one business day during business hours). Some requests may require additional verification to confirm your identity.

Cookies & Tracking on 138klub

We use cookies and similar tracking technologies to improve your experience on 138klub. Cookies are small files stored on your device that help us remember your preferences, keep you logged in, and track your activity on our platform.

We use the following types of cookies:

• Essential cookies: required for 138klub to function (login, session management, security)
• Performance cookies: help us understand how you use 138klub and identify technical issues
• Preference cookies: remember your settings and choices

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of 138klub. We do not use third-party advertising cookies or sell your browsing data to advertisers.

Data Retention & Security on 138klub

We retain your data for as long as your 138klub account is active, plus a reasonable period afterward for compliance and dispute resolution. Certain data (transaction records, KYC documents) may be retained longer to comply with anti-money-laundering regulations and tax law.

We protect your data using industry-standard encryption, secure servers, and access controls. We encrypt sensitive data (passwords, payment details) both in transit and at rest. We limit access to your data to authorized staff who need it to perform their duties. However, no security system is completely impenetrable—we cannot guarantee absolute protection against all threats.

Contact Us About Your Privacy on 138klub

If you have questions about our privacy practices, wish to exercise your data rights, or have a privacy concern, contact our support team via live chat or email. We are available during Indonesian business hours (Monday–Friday, standard office hours). We respond in English and Indonesian.

Our 138klub services are available only where local law permits. Your use of 138klub indicates your acceptance of this privacy policy. If you do not agree with our practices, please do not use our platform.